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Terms and Conditions

TERMS AND CONDITIONS

Designed and made in Italy. Truly handmade, we do not use CNC or laser cutting. We ship worldwide if your country is not in our shipping list please contact us.

Processing time

The time it takes to prepare an order for shipping varies. For details, check the individual articles.

Expected shipping times

We ship within 7 days from order. Shipping takes 3/4 days for Europe and 5/7 for USA. I will do my best to respect the expected shipping times, but I cannot guarantee them. Actual delivery times depend on the chosen shipping method. It is very important that there is someone at the destination address who can sign at the time of delivery. The courier does not phone before delivering and makes a single delivery attempt after which, if no one is present to sign and receive the parcel, the parcel will be left at the relevant branch or area Access Point pending collection by the recipient. Expired the terms of stock, if no one will go to collect the goods, the shipment will be automatically returned with all the costs borne by the sender. If the package you receive is damaged in any way please don’t accept it from the courier.

Customs duties and taxes on imports

Buyers are responsible for any applicable customs duties. I am not responsible for any delays caused by customs checks.

Payment options

Paypal (no registration required) or bank transfer.

Changes and returns

Being handmade products, made at the time of the order, I cannot accept returns, exchanges or cancellations. However, contact me if you have any problems with the order.

FAQ

Can I have the wire cut to a particular lenght?

Yes we can cut the wire to the desired length. For pendant please add 10 centimeters to final length desired. The extra wire will hide in the cover against the ceiling.

Do these pendant lamps come with a light canopy/plate/ceiling pan/cover/top piece that covers the electrical? And a system for hanging the lamp?

Yes the cover for the electrical is included. We can spray paint it a particular colour if required otherwise it will come in iron natural colour, clear finish. Yes the lamps come with a simple system for hanging. All that is required except the hook that attaches to the wall.

Are these light fixtures suitable for outdoor?

Yes the light fixtures we sell that have no shades are suitable for outdoor as long as it doesn’t rain on them. It is best if you let us know your intention to hang them outdoor when you place your order so that we can finish the lamps with a special paint. These lamps are ideal for porch light. As they are open on all sides, they are easy to keep clean as they don’t collect dust, leaves and insects like the more orthodox ones that come with glass shades.

Will these lamps work for US electrical/power/110volts?

Yes if you are buying from the US and your shipping address is in the US the lamps will be fitted with UL certified lamp holders and wires. All the same if you are buying from an European country and your shipping address is in the EU the lamps will be fitted with EU certified lamp holders and wires.

Personalized and customized orders

We can personalize your orders and make our products in the size required.

Useful tips for preventing the textile cable from unraveling

There is a two part clamp that holds the cover flush against the ceiling. You will see there are 4 strips with hooks raised not to touch the cable. Only when you have adjusted the length and pushed the cover tight against the ceiling you can push the clamp into the hole of the cover and push down the hooks. Also, if you need to cut the cable to the desired length, it is necessary to wrap the cable with sticky tape at the point where you are going to cut..

Please contact us if you have any questions.

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